COMPASS ONE CATERING AT AMAZON POLICIES 

We are proud to serve Amazon and stive to meet and exceed all your catering needs. Our team is passionate about food, and recognize that food is an integral part of an event. We are dedicated to helping bring your event ideas and goals to life! 

Please use this information to understand processes, procedures and expectations as we work together to achieve a smoothly executed and memorable catered event. 

Our experienced catering specialists are happy to answer all your questions and assist in planning every detail. Contact us at wascatering@compass-usa.com or via 703.855.4073. 

We look forward to serving you!

SERVICES

We can assist with all your catering needs – from drop off boxed lunches to buffet stations, custom menus to happy hour events. We are a full-service catering company that can service all food and beverage needs for your meetings and events. 

To book spaces and/or tables/equipment for your event, GREF Meetings & Events can assist. Please complete this form to begin that process: Meeting and Event Request Form.

ORDERING DETAILS

Order Placement: To ensure the best quality and service, please place your orders at least 3 business days in advance. While we will always try to accommodate late orders and revisions, not all requests may be possible.
Changes: Changes made after 10:00 a.m. the business day before an event, including menu offerings, building and floor locations, will incur a fee of $50. 
Late Bookings: Events booked within 48 hours will incur a late fee of $50.
Cancellations: Cancellations must be made at least 48 hours in advance. Cancellation of events with 100+ guests must be made 72 hours in advance. Cancellations made outside the cancellation windows will require the invoice to be paid in full. Please email wascatering@compass-usa.com to cancel your event/order. 
Inclement Weather: In the case of inclement weather (resulting in school closures & special bus routes), we require a minimum of 12-hour notice for cancellations to avoid charges. To cancel, client must email wascatering@compass-usa.com or call 703.855.4073. 
Catering Minimum: Our minimum catering order is $75.
Sales Tax: All invoices reflect applicable city tax. 
Inclusions: Delivery and pick up are included in our pricing for buildings that are part of the HQ2 campus. All necessary serving utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins, and standard table linens are included. Secondary pick ups are charged a fee of $50. For buildings off campus, WAS11 and IAD27, there are delivery and pick up fees. 
Catering Equipment: Unreturned/damaged catering equipment will incur a charge equal to the cost of replacement.
Confirmation of Order: After we have finalized all the details of your event, you will receive a catering BEO (banquet event order) for your review and confirmation. Please carefully review all information on this event order form for accuracy and completeness before confirming. Make any necessary changes and return within 5 business days in advance of the event.
Guaranteed Attendance: To best serve you, the guaranteed number of guests is required for all functions no later than 3 business days prior to the event, subject only to increase and charged accordingly.
MENU SELECTIONS 

·       Ready to Go: Boxed and/or bagged meals are available. 

·       Custom Menus: Don’t see something that aligns with your preferences, event theme, etc.? Reach out! We are happy to custom tailor a menu to your style, goals, etc. 

·       Substitutions: We reserve the right to make last minute substitutions for food items that are not available due to season, product inferiority or supplier outages. We will notify you of any substitutions as soon as possible. 

·       Vegan, Vegetarian and Avoids Gluten (AG) Offerings: Our menus include a variety of vegan, vegetarian and avoids gluten selections. Please inquire with our Catering Manager if you have any additional questions. 

·       Allergen Preferences: If you or your attendees have a food allergy, please inform your catering point of contact who can assist with menu selection.  

·       Kosher: Kosher Meals can be provided upon request. Please provide 48 hours notice.

SERVICE TYPES

Drop Off Only: Drop off orders provide you convenience for simple orders that do not require set up and pick up. Drop-off Orders are delivered within the window of the event set up time and start time of the event. Drop-off Order menu items are delivered on disposable service ware; the client is responsible for storage during the event and disposal, removal and cleaning of the event space after. 
Staffed Events: All staffed events will include a $40 per hour/per staff fee, with a 2-hour minimum. Plated meals and events with china service may incur additional setup and breakdown times. A 20% service charge will be applied for all staffed events.
PAYMENT POLICY

Approved payment methods are a company issued p-card or an internal PO (fully funded). CLICK HERE FOR MORE INFORMATION 

The full balance is due the business day following the event date.
If paying with a PO, Compass One must receive the approved purchase order at least 48 hours in advance.
If paying with a credit card, payment information must be given at the time of booking.
If the balance is not paid in full within 30 days of the event date there is a 2% late fee added each month until invoice is paid in full.
BAR SERVICE

Selections: Compass One Catering provides a great selection of beer/cider/wine, full selection of spirits as well as non-alcoholic and mocktail options. All bar beverages are billed based on consumption except where otherwise noted.
Corkage Fees: We offer garnish packages that include lemons, limes, Maraschino cherries, bar equipment, cups and napkins to support your beer, wine and liquor offerings. 
Beer/Wine: $3.50 per person
Alcohol: $6 per person 
Bar Minimum: All bars have a minimum $250 purchase. For events that do not meet the minimum, the difference will be added to the final invoice.
Bartender Fees: Bartenders are available at $40 per hour/per bartender, with a 2-hour minimum.
Banquet Permits for Alcohol Sale & Service: 
Campus Liquor License: Compass One Catering holds the liquor license for campus meeting spaces. The service and sale of alcoholic beverages must be administered by Compass One and must comply with all State of Virginia alcohol policies. Compass One, Compass USA and its affiliates will not be held responsible for any alcoholic beverages brought in by anyone onto the premises. 
One-Day Permits: A One-Day Catering Permit application must be submitted for approval to the local police department and the State of Virginia Alcoholic Beverage Control License Board (ABC) for all events taking place on an unlicensed premise. Unlicensed premises include, but are not limited to: commercial establishments, public areas (e.g., parking lots, street closures), commercial residences, county/city parks, etc.
Compass One Catering is not responsible if the local police department and/or the State License Department do not approve the permit application
ADDITIONAL SERVICES + OFFERINGS

Linens: As a standard, we provide house linen for all food and beverage tables for full-service events. House Linens for guest tables can be provided at an additional charge. The same applies to registration tables, nametags, head tables and any additional tables that will not be directly used for food and beverage set up. Specialty linen can be acquired upon requests and is an additional charge. 
Additional Décor and Rental Needs: In addition to our food and beverage service, we can assist with providing you quotes for all your event rental needs – from specialty linens, to décor to floral and beyond. Please allow for a 5-business day advance notice.
Space/Table Needs: Amazonians are responsible for reserving space and/or ordering their own tables prior to any catering delivery. Please fill out a Meeting and Event Request Form for these services. 
WEEKEND & OFF-CAMPUS REQUESTS

Weekend Minimum: The minimum food and beverage catering order on weekends is $500. 
Weekend Staffing: The weekend service staff rate is $60.00 per hour/per staff member. 
POST EVENT

·       Survey: We value your feedback. Please complete this quick survey after your event!

·       Refunds: Your complete satisfaction is our goal. If an event outcome does not meet our standards, please email wascatering@compass-usa..com and our manager will contact you to discuss your c