COMPASS ONE CATERING AT AMAZON POLICIES 

We are proud to serve Amazon and stive to meet and exceed all your catering needs. Our team is passionate about food, and recognize that food is an integral part of an event. We are dedicated to helping bring your event ideas and goals to life! 

Please use this information to understand processes, procedures and expectations as we work together to achieve a smoothly executed and memorable catered event. 

Our experienced catering specialists are happy to answer all your questions and assist in planning every detail. Contact us at wascatering@compass-usa.com or via 703.855.4073. 

We look forward to serving you!

SERVICES

We can assist with all your catering needs – from drop off boxed lunches to buffet stations, custom menus to happy hour events. We are a full-service catering company that can service all food and beverage needs for your meetings and events. 

To book spaces and/or tables/equipment for your event, GREF Meetings & Events can assist. Please complete this form to begin that process: Meeting and Event Request Form.

ORDERING DETAILS

Order Placement: To ensure the best quality and service, please place your orders at least 3 business days in advance. While we will always try to accommodate late orders and revisions, not all requests may be possible.

Changes: Changes made after 10:00 a.m. the business day before an event, including menu offerings, building and floor locations, will incur a fee of $50. 

Late Bookings: Events booked within 48 hours will incur a late fee of $50.

Cancellations: Cancellations must be made at least 48 hours in advance. Cancellation of events with 100+ guests must be made 72 hours in advance. Cancellations made outside the cancellation windows will require the invoice to be paid in full. Please email wascatering@compass-usa.com or call 703.855.4073 to cancel your event/order. 

Inclement Weather: In the case of inclement weather (resulting in school closures & special bus routes), we require a minimum of 12-hour notice for cancellations to avoid charges. To cancel, client must email wascatering@compass-usa.com or call 703.855.4073. 

Catering Minimum: Our minimum catering order is $75.

Sales Tax: All invoices reflect applicable city tax. 

Inclusions: Delivery and pick up are included in our pricing for buildings that are part of the HQ2 campus. All necessary serving utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins, and standard table linens are included. Secondary pick ups are charged a fee of $50.

For off-campus buildings WAS11, WAS16, WAS14, and WAS32, a delivery fee of $50 and a pick-up fee of $50 will be charged.

Catering Equipment: Unreturned/damaged catering equipment will incur a charge equal to the cost of replacement.

Confirmation of  Order: After we have finalized all the details of your event, you will receive a catering BEO (banquet event order) for your review and confirmation. Please carefully review all information on this event order form for accuracy and completeness before confirming. Make any necessary changes and return within 5 business days in advance of the event.

Guaranteed Attendance: To best serve you, the guaranteed number of guests is required for all functions no later than 3 business days prior to the event, subject only to increase and charged accordingly.

MENU SELECTIONS 

·       Ready to Go: Boxed and/or bagged meals are available. 

·       Custom Menus: Don’t see something that aligns with your preferences, event theme, etc.? Reach out! We are happy to custom tailor a menu to your style, goals, etc. 

·       Substitutions: We reserve the right to make last minute substitutions for food items that are not available due to season, product inferiority or supplier outages. We will notify you of any substitutions as soon as possible. 

·       Vegan, Vegetarian and Avoids Gluten (AG) Offerings: Our menus include a variety of vegan, vegetarian and avoids gluten selections. Please inquire with our Catering Manager if you have any additional questions. 

·       Allergen Preferences: If you or your attendees have a food allergy, please inform your catering point of contact who can assist with menu selection.  

·       Kosher: Kosher Meals can be provided upon request. Please provide 48 hours notice.

SERVICE TYPES

Drop Off Only: Drop off orders provide you convenience for simple orders that do not require set up and pick up. Drop-off Orders are delivered within the window of the event set up time and start time of the event. Drop-off Order menu items are delivered on disposable service ware; the client is responsible for storage during the event and disposal, removal and cleaning of the event space after. 

Staffed Events: All staffed events will include a $40 per hour/per staff fee, with a 5-hour minimum. Plated meals and events with china service may incur additional setup and breakdown times. A 20% service charge will be applied for all staffed events.

PAYMENT POLICY

Approved payment methods are a company issued p-card or an internal PO (fully funded). CLICK HERE FOR MORE INFORMATION 

The full balance is due the business day following the event date.
If paying with a PO, Compass One must receive the approved purchase order at least 48 hours in advance.
If paying with a credit card, payment information must be given at the time of booking.
If the balance is not paid in full within 30 days of the event date there is a 2% late fee added each month until invoice is paid in full.

BAR SERVICE

Since WAS Catering does not yet have a liquor license yet, below are two options to consider for including bar service at your event:

Option 1: Bring Your Own Alcohol (BYOA)
Purchase Your Own Alcohol: Clients can purchase alcohol from outside vendors such as Total Wine, Drizly app, or DoorDash. This includes beer, wine, liquor, mixers, and bitters. WAS Catering can provide juices.

Service Options:

Self-Serve: Guests serve themselves.
Bartending Service: Hire WAS Catering staff to bartend at $50 per hour (minimum of 5 hours).

Garnish Packages:

Package 1: $4 per person (beer and wine service only) Includes: bar equipment, disposable cups, napkins, ice, oranges, lemons, and limes.
Package 2: $8 per person (beer, wine, and liquor service) Includes: bar equipment, ice, disposable cups, napkins, assorted juices, sodas, sparkling waters, lemons, limes, oranges, and maraschino cherries.

Delivery and Storage:

If opting for bartending service and/or garnish packages, WAS Catering can receive and chill your alcohol delivery on the day of your event and deliver it to your location.
Without these services, clients are responsible for ordering, storing, delivering, and serving their alcohol.
Alcohol must be delivered to WAS Catering on the day of the event, preferably 4 hours in advance.
Clients must take any leftover alcohol with them after the event as WAS Catering cannot store any leftovers.

Option 2: Use a Third-Party Vendor
WAS Catering will collect necessary details from clients and forward them to a third-party vendor.
The vendor will provide all required items and send a quote for client confirmation.
Bar quote confirmation from the third-party vendor is required a week before the event.

If you have any additional questions, please let us know. We are happy to help.

ADDITIONAL SERVICES + OFFERINGS

Linens: As a standard, we provide house linen for all food and beverage tables for full-service events. House Linens for guest tables can be provided at an additional charge. The same applies to registration tables, nametags, head tables and any additional tables that will not be directly used for food and beverage set up. Specialty linen can be acquired upon requests and is an additional charge. 
Additional Décor and Rental Needs: In addition to our food and beverage service, we can assist with providing you quotes for all your event rental needs – from specialty linens, to décor to floral and beyond. Please allow for a 5-business day advance notice.
Space/Table Needs: Amazonians are responsible for reserving space and/or ordering their own tables prior to any catering delivery. Please fill out a Meeting and Event Request Form for these services. 

WEEKEND & OFF-CAMPUS REQUESTS

Weekend Minimum: The minimum food and beverage catering order on weekends is $500. 
Weekend Staffing: The weekend service staff rate is $60.00 per hour/per staff member. 

POST EVENT

·       Survey: We value your feedback. Please complete this quick survey after your event!

·       Refunds: Your complete satisfaction is our goal. If an event outcome does not meet our standards, please email wascatering@compass-usa..com and our manager will contact you to discuss your event